Frequently Asked Questions
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Got questions? We’ve compiled frequently asked questions to help you understand how we work, what to expect, and how to get the most out of your appointment.
Booking & availability
We recommend booking at least 1–2 weeks ahead, especially for mobile appointments. Public weigh days may have more flexible spots depending on demand.
Yes, just give us as much notice as possible. We’re happy to shift your booking to a time that suits us both.
Yes, we often run weigh days or mobile appointments on weekends. Availability depends on location and demand.
We post all public weigh day events on our social media. Be sure to follow us to stay updated.
Absolutely. We regularly work with clubs and groups, just contact us directly to arrange a suitable time and location.
Vehicle and location requirements
You’ll need a flat, level, and hard surface that’s at least 1.5 times the length of your full setup, think concrete or well-compacted bitumen.
Not a problem. We’ve got several regular locations around Brisbane, Gold Coast, Sunshine Coast, Lockyer Valley and Redlands where we can meet you.
We don’t recommend it. For accurate results, we need a solid and stable surface. If unsure, send us a photo before your appointment.
We’ll need access around the vehicle and trailer with enough clearance to place our scales and safely guide you onto them.
We can still weigh in light rain, but if it’s unsafe or heavy weather, we may reschedule. We’ll always communicate ahead of time.
Preparing for your appointment
Fill your tanks as if you’re heading on a trip. This helps us assess your real-world setup, not an empty one.
Yes, bring what you’d normally take, including fridge contents, clothing, and gear. We want to weigh your full travel load.
No worries, just load it as close to your heaviest travel scenario as possible so we can check everything safely.
Absolutely. Tyre and airbag pressures should be checked and adjusted before your appointment. They affect ride height and load balance.
Just your full setup and keys. We’ll take care of the rest and walk you through everything during the session.
The weighing process
Roughly 90 minutes. This includes weighing, inspecting, adjusting where needed, and walking through your results.
We weigh everything, tow vehicle, trailer, axles, towball weight, and even left-to-right balance.
Yes! If we find anything off, we’ll help you shift or remove items and reweigh to check improvements, no extra charge.
We use high-resolution European-made scales that measure in 0.5kg increments and are professionally calibrated every 6 months.
Definitely. We walk you through your report in plain English so you leave with full understanding, not a bunch of acronyms.
Report & compliance
You’ll get a multi-page report detailing GVM, ATM, GTM, GCM, BTC, axle loads, towball weight, and more, clearly laid out.
Yes, we keep a digital record. If you ever lose your copy, just reach out and we’ll resend it.
While it’s not a certified engineering report, many insurers and road safety experts accept it as valid documentation of your setup.
We’ll let you know exactly where the issues are and offer advice and on-the-spot adjustments where possible.
Yes, if you’ve changed your setup or just want to double-check, we’re happy to reweigh and review the new results.
Support after the appointment
Absolutely. We consider you a client for life, if something’s unclear later, just give us a call.
Yes, we’re happy to talk through any changes you make down the track and help you make sense of how it affects your weights.
We recommend a new weigh after major changes. Each setup is different, and it’s worth checking everything again for safety.
Yes, we regularly work with groups, clubs, and events. Reach out if you’d like us to run a weigh day or info session.
Definitely. We’re all about practical, real-world towing advice. If you need help balancing things better, we’re here for it.